North London Electrolysis and Laser (London, Ontario)
Effective date: February 18, 2026
1) Who we are
This Privacy Policy explains how North London Electrolysis and Laser (“we,” “us,” “our”) collects, uses, and shares personal information when you use our website or contact us.
Clinic location (for privacy questions and requests):
5 Wildflower Pl, London, ON N5Y 5M4
Phone: (519) 859-5068
2) What this policy covers
This policy applies to:
– Our website and related pages
– Calls, emails, and messages you send to us because of the website
– In-person consultations and services that begin from a website inquiry
Some information we handle in a clinical setting (such as health history) may be subject to additional privacy obligations. We still treat it as sensitive and protect it carefully.
3) The personal information we collect
A) Information you give us
Depending on how you interact with us, we may collect:
– Contact details (name, email, phone number)
– Appointment details (service of interest, preferred dates/times, notes you choose to share)
– Age verification information for piercing services (for example, viewing government-issued photo ID)
– Relevant health and safety information you share for treatment planning (for example, allergies, medications, medical history)
– Photos and consent details (for example, before-and-after images if you choose to provide consent)
– Any other information you choose to send us by email, phone, or message
Important: Please do not send highly sensitive medical details through standard email. If you are unsure what to share, call us.
B) Information collected automatically (website use)
When you visit the website, we may collect:
– IP address
– Device and browser details
– Pages viewed and actions taken on the site
– Approximate location (derived from IP address)
– Date/time of visit and referral source (for example, search engine or link)
This information is used for site security, performance, and understanding how the site is used.
C) Comments (only if enabled)
If any pages allow comments, we may collect what you submit in the form (such as name, email, and the comment itself). We may also collect IP address and browser information to help detect spam.
D) Embedded content
Some pages may include embedded content (for example, maps, videos, social posts). Embedded content may collect data and use cookies as if you visited the other website directly.
4) How we use your information
We use personal information for the following purposes:
– To respond to your questions and requests
– To book, confirm, and manage consultations and appointments
– To provide services and support your safety during treatment
– To verify age and eligibility for certain services (such as piercings)
– To maintain internal records, including consent records (where applicable)
– To improve our website and service experience
– To protect against fraud, spam, misuse, and security issues
– To comply with legal and regulatory requirements
5) Consent and your choices
By providing personal information to us, you consent to our collection, use, and sharing of that information as described in this policy, unless the law requires a different form of consent.
You can withdraw consent at any time, subject to legal or record-keeping requirements. Withdrawing consent may limit the services we can provide (for example, we may not be able to proceed with a treatment without certain safety information).
6) Cookies and similar technologies
We may use cookies and similar technologies to help the site work, remember preferences, and understand site usage.
You can control cookies through your browser settings. If you disable cookies, parts of the site may not function properly.
7) When we share your information
We do not sell your personal information.
We may share personal information in these situations:
– Service providers: with vendors that help us run our website, communicate with you, and operate our systems (for example, website hosting, email services, spam protection, and analytics). They are only allowed to use your information to provide services to us.
– Legal and safety: if required by law, court order, or to protect rights, safety, and security (including preventing fraud or investigating misuse).
– Business operations: professional advisors (such as legal, accounting, or IT support) when needed and under appropriate confidentiality obligations.
If you ask us to share information with someone (for example, a family member for scheduling), we will do so with your consent.
8) Where your information is stored
We are based in Ontario, Canada. Some service providers may store or process information outside Canada. In those cases, information may be subject to the laws of the country where it is stored or processed.
9) How long we keep information
We keep personal information only as long as needed for the purposes described in this policy, and as required by law.
Examples:
– Inquiry and appointment records are kept as needed for scheduling, follow-up, and business records.
– Health and consent records are kept as needed for safety, continuity of care, and applicable requirements.
– Website security logs are kept for a limited time, unless needed to investigate an incident.
10) How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No system is perfectly secure. If you believe your information has been compromised, contact us right away.
11) Your rights (access, correction, questions)
You can contact us to:
– Request access to the personal information we have about you
– Request corrections if information is inaccurate
– Ask questions about how we handle information
– Make a privacy complaint directly to us
We may need to verify your identity before we respond.
12) Third-party links
Our website may link to third-party sites (including social media and booking or mapping tools). We are not responsible for their privacy practices. Review their policies before providing information.
13) Updates to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last updated.
14) Contact (Privacy inquiries)
Privacy Officer
North London Electrolysis and Laser
5 Wildflower Pl, London, ON N5Y 5M4
Phone: (519) 859-5068